PASSR TERMS OF SERVICE
Last updated: June 2026 Version: 1.0
1. Acceptance of Terms
By creating an account on Passr (“the Service”) or by accessing app.passr.eu, you (“Customer”, “you”, “your”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
These Terms constitute the entire agreement between you and Passr / Hisako Technologies OÜ (“Provider”, “we”, “us”, “our”) regarding the Service and supersede all prior agreements, representations, and understandings.
2. Description of Service
Passr is a software-as-a-service platform that provides:
- Digital Product Passport (DPP) data management and storage
- PFAS and chemical compliance data documentation tools
- GS1 Digital Link QR code generation
- Material composition and supply chain origin tracking
- White-label consumer-facing passport pages
- Compliance status monitoring and alerting
- Data export and archive functionality
The Service is designed to help brands organise and present compliance-related product data. The specific features available depend on your subscription plan.
3. Critical Disclaimer — Passr Is a Data Management Tool, Not a Compliance Certifier
THIS SECTION IS IMPORTANT. PLEASE READ IT CAREFULLY.
3.1 Passr is a data management and presentation tool. Passr stores, organises, and displays compliance data that you provide. Passr does not independently verify, audit, certify, or validate the accuracy, completeness, or legal sufficiency of any compliance data you upload or enter into the platform.
3.2 You, the Customer, are solely and exclusively responsible for:
- The accuracy of all data entered into the platform, including but not limited to PFAS test results, material compositions, supplier origins, and lab report contents
- Ensuring that any uploaded documents (lab reports, certificates, test results) are genuine, current, and accurately represent your products
- Determining whether your products meet applicable regulatory requirements
- Compliance with EU ESPR, French AGEC, US state PFAS laws, and all other applicable regulations
- Any consequences arising from inaccurate, false, or misleading compliance data presented through the platform
3.3 The “Verified PFAS-Free” badge and similar status indicators displayed on public passports reflect only that you have uploaded documentation claiming PFAS-free status. These badges are not a certification, endorsement, or guarantee by Passr of actual PFAS-free status. Passr has not tested your products and makes no representation regarding their chemical composition.
3.4 Passr is not a laboratory, testing body, certification authority, legal advisor, or regulatory consultant. Nothing in the Service constitutes legal, regulatory, scientific, or compliance advice.
3.5 If you intentionally upload false or misleading compliance data, you may be subject to regulatory penalties, legal liability, and reputational damage. Passr accepts no liability for consequences arising from false data you choose to upload.
4. Account Registration and Eligibility
4.1 To use the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.
4.2 You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service.
4.3 You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account, whether or not you authorised it. Notify us immediately at hello@passr.eu if you suspect unauthorised access to your account.
4.4 You may not create more than one account per brand entity without our written permission.
4.5 We reserve the right to refuse registration or cancel accounts at our discretion, including but not limited to accounts that violate these Terms.
5. User Roles and Permissions
The Service offers three user roles within each brand account:
Admin: Full access to all features including creating, editing, and deleting products and compliance data; managing team members and their roles; accessing billing settings; downloading data archives; and all Editor and Viewer permissions.
Editor: Can create and edit products, upload compliance documents, and manage compliance data. Cannot delete products, manage billing, or modify team members.
Viewer: Read-only access to all products and compliance data. Cannot create, edit, or delete any data. Intended for external auditors, customs consultants, or retail buyers who need to verify compliance status.
The Account Admin is responsible for ensuring that team members are assigned appropriate roles and for revoking access when team members leave the organisation.
6. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
6.1 Upload false, fraudulent, or misleading compliance data, including but not limited to fabricated lab reports, false PFAS test results, inaccurate material compositions, or falsified supplier origins
6.2 Use the Service to make compliance claims that you know to be untrue to deceive consumers, customs authorities, retail buyers, or regulators
6.3 Attempt to gain unauthorised access to any part of the Service, other users’ accounts, or our infrastructure
6.4 Reverse engineer, decompile, or attempt to extract the source code of the Service
6.5 Use the Service in any way that violates applicable laws or regulations, including data protection laws
6.6 Introduce viruses, malware, or other harmful code into the Service
6.7 Use automated tools to scrape, extract, or systematically download data from the Service without our written permission
6.8 Resell, sublicense, or otherwise make the Service available to third parties without our written permission
We reserve the right to suspend or terminate your account immediately if we believe you are in violation of this section.
7. Intellectual Property
7.1 Your Data: You retain full ownership of all data, content, and intellectual property that you upload to the Service (“Customer Data”). You grant Passr a limited, non-exclusive, royalty-free licence to store, process, and display your Customer Data solely for the purpose of providing the Service to you. We will not use your Customer Data for any other purpose.
7.2 Our Intellectual Property: The Service, including its software, design, features, and documentation, is owned by Passr / Hisako Technologies OÜ and is protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription period.
7.3 Feedback: If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without any obligation to you. We appreciate feedback and use it to improve the product.
8. Subscription, Billing, and Payment
8.1 Plans: The Service is offered on subscription plans as described on passr.eu/pricing. Plan features, pricing, and limits are as stated at the time of your subscription. We reserve the right to change pricing with 30 days advance notice by email.
8.2 Billing: Subscriptions are billed monthly in advance. Your subscription renews automatically on the same date each month unless you cancel before the renewal date.
8.3 Payment Processing: Payments are processed by Dodo Payments, our Merchant of Record. Dodo Payments handles EU VAT calculation and collection. By subscribing, you agree to Dodo Payments’ terms of service.
8.4 No Refunds: We do not provide refunds for partial months. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, after which access will be downgraded or terminated.
8.5 Failed Payments: If a payment fails, we will notify you by email. You will have a 7-day grace period to update your payment details. If payment is not received within 7 days, your account may be suspended. Suspended accounts retain all data but cannot access the platform features.
8.6 Plan Changes: You may upgrade your plan at any time. Upgrades take effect immediately and are billed pro-rata for the remainder of the current billing period. Downgrades take effect at the start of the next billing period.
8.7 Free Trial and Beta Access: Where we offer a free trial or beta access period, no payment is required during that period. At the end of the trial or beta period, continued access requires a paid subscription. We will notify you at least 14 days before a trial or beta period ends.
9. Data Portability and Your Data on Cancellation
9.1 We believe your compliance data belongs to you. We will never hold your data hostage.
9.2 You may download your complete data archive at any time from Settings → Data & Export → Download Full Legal Archive. This archive includes all products, materials, certificates, compliance records, and uploaded PDF documents in standard formats.
9.3 Upon cancellation of your subscription, you will retain access to download your data archive for 30 days following the end of your subscription period.
9.4 After the 30-day post-cancellation window, all your data will be permanently and irreversibly deleted from our systems, except where retention is required by law (see Section 8 of the Privacy Policy).
9.5 We recommend downloading your archive before cancelling rather than waiting until after cancellation.
10. Service Availability and Uptime
10.1 We aim to provide a reliable service but do not guarantee uninterrupted access. The Service is provided “as is” and “as available.”
10.2 We may perform scheduled maintenance that temporarily interrupts the Service. Where possible, we will provide advance notice of scheduled maintenance.
10.3 Scale plan customers receive a 99.9% monthly uptime Service Level Agreement (SLA). In the event of a breach of this SLA, you may request a service credit. SLA credits are the exclusive remedy for service unavailability.
10.4 Starter and Growth plan customers do not have a guaranteed uptime SLA but we target the same 99.9% availability as a commercial goal.
11. Limitation of Liability
11.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PASSR AND HISAKO TECHNOLOGIES OÜ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR REPUTATIONAL DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
11.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11.3 These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
11.4 Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.
11.5 Specific Exclusion: We are not liable for any regulatory fines, penalties, customs delays, import rejections, or commercial consequences arising from compliance data you have entered into the platform, regardless of whether such data was entered accurately or inaccurately.
12. Indemnification
You agree to indemnify, defend, and hold harmless Passr, Hisako Technologies OÜ, and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the Service in violation of these Terms
- Your Customer Data, including any claim that your data infringes third-party rights or contains false compliance information
- Your violation of any applicable law or regulation
- Any third-party claim arising from Digital Product Passports you have published through the Service
13. Termination
13.1 By You: You may cancel your subscription at any time through the billing settings in your account. Cancellation takes effect at the end of the current billing period.
13.2 By Us: We may suspend or terminate your access to the Service immediately and without notice if:
- You materially breach these Terms and fail to remedy the breach within 7 days of written notice
- We have reasonable grounds to believe you are uploading false compliance data with intent to deceive
- You fail to pay fees due after the 7-day grace period
- Continued provision of the Service to you would expose us to legal or regulatory risk
13.3 Upon termination, your right to access the Service ceases. Your data will be available for download for 30 days following termination, after which it will be permanently deleted.
14. Modifications to the Service and Terms
14.1 We reserve the right to modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.
14.2 We reserve the right to modify these Terms at any time. We will notify you of material changes by email at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree, you may cancel your subscription before the changes take effect.
15. Governing Law and Dispute Resolution
15.1 These Terms are governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.
15.2 We both agree to first attempt to resolve any dispute informally by contacting legal@passr.eu. We will try to resolve disputes within 30 days of notification.
15.3 If informal resolution fails, disputes shall be submitted to binding arbitration. The arbitral award shall be final and binding.
15.4 Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm.
Note for EU Customers: If you are a consumer in the EU (which is unlikely given Passr is a B2B tool), EU consumer protection laws may provide you with rights that cannot be waived by contract. This section does not affect those rights.
16. General Provisions
16.1 Entire Agreement: These Terms, together with the Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Passr regarding the Service.
16.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16.3 Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
16.4 Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction in connection with a merger, acquisition, or sale of assets.
16.5 Force Majeure: Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, government actions, or internet infrastructure failures.
16.6 No Partnership: These Terms do not create a partnership, joint venture, agency, or employment relationship between you and Passr.
17. Contact
General enquiries: hello@passr.eu Legal and Terms enquiries: legal@passr.eu Privacy enquiries: privacy@passr.eu
Response time: We aim to respond to all enquiries within 72 hours on business days.